We take pride in our customer service satisfaction, so we're here to make things right. To start the return request, email us at [email protected]. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Please thoroughly inspect all merchandise delivered to you by one of our delivery teams. If the damage is noted prior to our delivery team leaving your home, you have the right to refuse the delivery. Should you notice damage after their departure, please contact us immediately. You may be required to furnish photos of the damaged product.
If you are not satisfied with your purchase, you may return the product within 24 hrs of receiving it. Products must be returned in brand new condition and packaged in their original box including all packing materials, manuals, blank warranty cards and accessories included. Products must also be free of any cosmetic damage. Returned merchandise will incur a 15% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Delivery fees made on the original ticket are non-refundable. Customers are responsible for a new delivery fee when returning a product.
Special order or any order merchandise is not eligible for return or exchange or cancellations. Availability of merchandise is a best estimate based upon information available at the time of order. Chalet Furniture is not responsible for any delay in the delivery or production of merchandise due to manufacturer lead times, backorders, availability of materials, transportation issues or any other cause beyond our control. The customer agrees to the terms and conditions published above when they place a completed order with our company. Refunds will be handled according to our store's policies as store credit.
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. Once shipment has been received, you will receive a call to schedule earliest delivery window or pick up.
